For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
Please note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed, with Canada Post the tracking information isn't always up to date. We encourage all deliveries be made to a physical address so packages can be tracked.
Additional Shipping and Handling Charges
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total (50% on international orders). Shipping and handling charges are non-refundable. Order Processing Orders are processed in to our system within 3 hours of order placement, at which time, they cannot be changed in any way. We Ship between 1 to 7 business days, please keep in mind, depending on product availability, some orders may take more time, however you will be advised of these occurrences. If you make your order after 3:00 PM EST that the order will be processed the following business day.
Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card. Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Tracking Your Order
Please verify your account for tracking numbers. Shipping Delays Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email wigs@orderquality.